In a world with global competition, customers compare prices, uptime and productivity, placing increasingly stringent demands on service. Machine builders and Original Equipment Manufacturers (OEMs) are confronted every day with a difficult challenge: how to offer best-of-class service with qualified staff while keeping support costs within acceptable limits?
To provide support for critical machines, eWON technology provides a state-of-the-art solution for secure remote access via the Internet: Talk2M. It can be used to enhance customer support, configure remote diagnostics, and advance preparation of maintenance activities. By cutting down travel expenses, you reduce your cost of service.
Talk2M helps machine builders to revolutionise customer service with faster online setup, higher bandwidth, reliable communication, attractive pricing and more: with eWON industrial routers and Talk2M, machine builders and OEMs have a turnkey remote access solution that lets them take advantage of the worldwide availability of the Internet. Because it is scalable and easy to deploy, Talk2M adds value instantaneously to the machines, allowing machine builders and OEMs to concentrate on providing core support value to their customers, and creates opportunities for service contracts, machine bench marking, and warranty extensions.
With just a few clicks, Talk2M lets you connect to any eWON industrial router with access to the Internet. Configuration is performed by wizards designed to eliminate the need for specialized IT knowledge, even though Talk2M is based on sound security mechanisms and tunnelling capability.
Even after the machine has been installed at the customer site, Talk2M and eWON routers enable machine builders and OEMs to obtain instant access to their machines anywhere and anytime.
If you require further information, or a visit from my of our Product specialist please do contact us on 0370 607 1000, and via email at: info@routeco.com
Talk2M helps machine builders to revolutionise customer service with faster online setup, higher bandwidth, reliable communication, attractive pricing and more: with eWON industrial routers and Talk2M, machine builders and OEMs have a turnkey remote access solution that lets them take advantage of the worldwide availability of the Internet. Because it is scalable and easy to deploy, Talk2M adds value instantaneously to the machines, allowing machine builders and OEMs to concentrate on providing core support value to their customers, and creates opportunities for service contracts, machine bench marking, and warranty extensions.
Even after the machine has been installed at the customer site, Talk2M and eWON routers enable machine builders and OEMs to obtain instant access to their machines anywhere and anytime.
If you require further information, or a visit from my of our Product specialist please do contact us on 0370 607 1000, and via email at: info@routeco.com
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