Technical Support Manager (Milton Keynes)We are looking for an individual to run the helpdesk, manage the apprenticeship program, provide pre-sales support and advice including liaison with marketing and product management to raise product awareness and support branch internal technical sales team. Key responsibilities of this role include:
- Manage and promote the Technical Helpdesk, ensuring that inquiries are managed within the Service Level Agreement
- Provide pre-sales and Post -sales support and advice including liaison with marketing and product management to raise product awareness across the business
- Co-ordination and mentoring for Tech Services Apprenticeship Program
- Co-ordination and mentoring of Branch Internal Technical Sales team
- Liaison with Routeco field based Sales Team, Product Sales Specialists & Automation Engineer
- Formulation of sales tools using such as configuration sheets, presentation material etc...
- Proactive management of obsolete products and migration to new/alternative products within the business
For more information about this role, or other vacancies email info@routeco.com or call 0370 607 1000.
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